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Functional Job Title: Client Lead
Comparative Job Title: Account Lead	Location: Virtual
Employer: PR with Panache!	Division: PR & Marketing
Reports to: Director of Client Success/CEO	FLSA Classification: Exempt

Position Description:

The Client Lead position at PR with Panache! is responsible for developing client account growth strategies; identifying and consulting on opportunities to drive efficiencies for complex projects; and building/presenting thought-leadership opportunities for his/her clients. Additionally, the Client Lead manages day-to-day relationships and project work for an assigned portfolio of clients, managing priorities and assigning tasks to the project team. A Client Lead demonstrates success by growing his/her accounts through a combination of proactive strategies and the ongoing delivery of impeccable work. Additionally, the Client Lead is responsible for effectively managing their client teams, fostering collaboration, innovation and growth within those teams.

Client Management & Business Development:

Manage a portfolio of clients and lead the account teams responsible for the success of the relationship.
Collaborate with team members to execute PR and marketing campaigns that meet the standard for high-quality, timely, and on-budget work and achieve client goals.
Provide strategic counsel to clients and devise programs of work that help them build their brands and drive sales leads using a variety of communications techniques and tools.
Build and maintain strong relationships with clients, training them on our processes, and building trust quickly.
Communicate clearly with clients to establish their priorities. Become intimately acquainted with your clients’ landscape, business objectives, challenges and working styles, ensuring you’re able to provide the most relevant execution strategy and recommendations.
Develop specific strategies for fostering client demand for the agency’s services and exceeding your project work goals.
Proactively reach out to clients to highlight key trends in the market/among competitors and offer new opportunities as they arise.
Monitor progress toward client and campaign objectives, analyze results, and make adjustments to the plan to meet goals or address new opportunities.
Communicate effectively with a range of stakeholders.
Actively contribute to the agency’s growth and development by supporting marketing efforts, team-building and mentorship, special committee work, and operations.

Requirements:

3-5 years of experience managing and leading clients or an internal team(s), agency experience is a plus (senior leads may have 5-7)
Experience working in a project management system such as Asana, Podio, or Accelo
Demonstrated leadership skills with the ability to build consensus, foster collaboration, understand the bigger picture, and take responsibility
Experience in the education/edtech field
Working knowledge of marketing platforms (e.g. Mailchimp, Hubspot, various CRMs)
Experience in building and executing social media campaigns preferred
Strong communication and professional writing skills
Editorial writing/marketing copywriting a plus
Ability to establish priorities based on client goals and work with the client to achieve them
Ability to juggle multiple client accounts and meet deadlines in a fast-paced, virtual work environment
Strong knowledge of PR and/or marketing a plus

An Ideal Candidate Will Be:

Agile: You’re able to adjust to client personalities and requests, and quickly develop client’s trust in you and the PR with Panache! team to deliver
Driven: You are driven by results. You’re responsible for a client account at all levels and seek to build client relationships and revenue with management support.
Focused: You don’t miss the little details, but you also never lose site of the bigger picture. You don’t believe in settling, and when your mind is set, you can do anything, including grow an account and have an impact from the start. “Good enough” is never good enough.
Team Player: We’re a small team with big goals! Everyone is aligned to delivering the best work possible and doing whatever it takes. We don’t believe in a “that’s not my job” mentality.
Organized: Your organizational skills help you keep 35 balls in the air without dropping any.
Owner: If things don’t go the way they were planned, you have a strategy B, C and D – both with internal teams and clients.
Customer-centric: Everything you do is with the client in mind and devoted to ensuring the work is done efficiently and effectively.

Benefits:

Performance and profit-sharing bonuses
Lifestyle Incentive Allowance (LIA): many team members use this to cover insurance costs, but that is not required.
Internet and cell phone stipends since we are a virtual company
Access to PRP 401K after 1 year of employment. PRP matches up to 4% of employee contributions

Travel Demands:

Up to 25% on average annually with peaks during key conference seasons